Returns & Refunds Policy
At Aagbuilder, we aim to provide a transparent and reliable shopping experience for every customer. This policy explains how returns, exchanges, refunds, and return processing are handled for purchases made through aagbuilder.com.
1. Return Eligibility
We accept returns for both defective and non-defective products. Eligible return requests must be submitted within 30 days of the delivery date.
Returns may be accepted for products that are:
- Damaged or defective upon delivery
- Incorrect items shipped by mistake
- Significantly different from the product description
- Unsatisfactory due to material differences in size, design, or construction
We accept returns for products in new or slightly used condition, provided the items remain suitable for return evaluation.
2. Non-Eligible Returns
Return requests may be declined under the following circumstances:
- Products excessively worn, damaged, or altered after delivery
- Items missing major components, tags, or original packaging
- Issues unrelated to manufacturing defects or fulfillment errors
- Cosmetic imperfections that do not affect usability or functionality
Returned products should be shipped back in appropriate condition to qualify for a refund or exchange review.
3. Return Method & Fees
All approved returns are processed by mail.
Customers will receive a prepaid return label at no additional cost. Return shipping is free for approved returns and exchanges.
We do not charge restocking fees.
4. How to Request a Return or Exchange
To request a return or exchange, please contact our support team at [email protected].
Please include:
- Your order number
- The item(s) being returned or exchanged
- The reason for the request
Return requests are generally reviewed within 3–7 business days. Unauthorized returns may be refused.
5. Exchanges
Exchanges are accepted within 30 days of delivery for eligible products.
Exchange approval and replacement availability are subject to inventory status at the time of processing.
6. Refund Processing
Once a returned item is received and approved, refunds are issued to the original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.
Depending on the situation, we may provide a replacement, exchange, store credit, or full refund.
8. Third-Party Purchases
This policy applies only to purchases made directly through aagbuilder.com.
Orders placed through third-party marketplaces or external retailers are subject to their own policies and procedures.
9. Policy Updates
Aagbuilder reserves the right to modify or update this Returns & Refunds Policy at any time.
Updates become effective immediately after being posted on this page.
