1. Return Eligibility

We accept returns for both defective and non-defective products. Eligible return requests must be submitted within 30 days of the delivery date.

Returns may be accepted for products that are:

• Damaged or defective upon delivery
• Incorrect items shipped by mistake
• Significantly different from the product description
• Unsatisfactory due to material differences in size, design, or construction

We accept returns for products in new or slightly used condition, provided the items remain suitable for return evaluation.

2. Non-Eligible Returns

Return requests may be declined under the following circumstances:

• Products excessively worn, damaged, or altered after delivery
• Items missing major components, tags, or original packaging
• Issues unrelated to manufacturing defects or fulfillment errors
• Cosmetic imperfections that do not affect usability or functionality

Returned products should be shipped back in appropriate condition to qualify for a refund or exchange review.

3. Return Method & Fees

All approved returns are processed by mail.

Customers will receive a prepaid return label at no additional cost. Return shipping is free for approved returns and exchanges.

We do not charge restocking fees.

4. How to Request a Return or Exchange

To request a return or exchange, please contact our support team at [email protected].

Please include:

• Your order number
• The item(s) being returned or exchanged
• The reason for the request

Return requests are generally reviewed within 3–7 business days. Unauthorized returns may be refused.

5. Exchanges

Exchanges are accepted within 30 days of delivery for eligible products.

Exchange approval and replacement availability are subject to inventory status at the time of processing.

6. Refund Processing

Once a returned item is received and approved, refunds are issued to the original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.

Depending on the situation, we may provide a replacement, exchange, store credit, or full refund.

8. Third-Party Purchases

This policy applies only to purchases made directly through aagbuilder.com.

Orders placed through third-party marketplaces or external retailers are subject to their own policies and procedures.

9. Policy Updates

Aagbuilder reserves the right to modify or update this Returns & Refunds Policy at any time.

Updates become effective immediately after being posted on this page.